Our Policies

For Appointments – Call:  484-953-5109 

A Deposit Required to Hold Appointment Date & Time. 

No refunds for Client Appointment Cancellations without 48 hour notice. If  cancellation is made within the 48 hour time requirement the deposit will hold the re-scheduled date. Only one re-scheduled appointment per deposit.

Appointment Lateness or NO SHOW

No refunds will be given for appointment "No Show's".  Client lateness will reduce the treatment time as scheduled, minute for minute.  Please call immediately if running late, lost or having transportation troubles.  Try to be at least 10 minutes ahead of scheduled time to allow yourself time to fill out treatment forms.

Cancellation Policy 

 A 48 hour notification is required when canceling an appointment, or deposit is not refunded, nor can be used to reschedule. Only one reschedule per deposit. Those who do not comply, will have to pre-pay 100% for future visits.

Gift Certificate appointments- If less than 48 hours is given, the value of the certificate will be automatically reduced by $20.00 or 20 minutes . You must return confirmation calls to guarantee your appointment.

Party Cancellations- Because of Administrative cost associated with arranging your Party, No deposit refund is given for Party cancellations.

Gift Certificates  or Gift Cards

Serene Moments Gift Certificates make the perfect gift because even the person with everything can't have too many Serene Moments.  Certificates are available for cash towards services, services or spa packages.  Gift Cards are good for one year from the purchase date.  

Gift Cards: are non-refundable and not transferable; Certificates are only valid for the time specified on certificate. Please schedule your appointment as soon as possible due to potential delays in availability.

Spa Party Host Gifts 

As the Host you will be responsible to collect the fee before or upon guest arrival. A minimum of 12-15 guests must attend, as contracted. All fees must be paid in full before the Host Gift Certificate will be honored. Guest are required to have 2 Spa Treatments as a Combo Package.  Additional services may be offered at a discounted rate.

No Children Policy

Unless they are receiving service, we ask that you honor our "no children  policy, under 9 years of age"  This will ensure a relaxed and tranquil atmosphere.

Right to Refuse Service

Should any client show signs of having contraindications for massage, intoxication, or exhibits inappropriate behavior, the Therapist or Consultant reserves the right to Refuse Service and Terminate the Session, without refund to client.

In Home Treatments

Client is responsible for providing a clear space so that we can set up for requested SPA Treatments. Client is required to be freshly groomed and in appropriate attire. Sheet draping will provide adequate coverage for client.  Therapist will only expose the body part receiving treatment. The Client is also required to pay the balance on services requested upon therapist arrival at treatment location, or pre-pay balance with credit/debit card, before arrival.

Tips Are Welcomed

Gratuities/ Tips are not included in our service fees. Please feel free to Thank the Therapist for a Job well done.

Prices and Services

Prices and services are subject to change without notice. 

Payments for service

Payments can be made via cash, credit or debit card. No personal check's are accepted.  There is a $3.00 surcharge to run your debit or credit card.  To avoid surcharge you can pay with cash.

Complaints & Comments

Complaints about services rendered will be addressed immediately.  Please feel free to send a email to : moments@serenemoments.com, or  Call: 484-953-5109.    If you feel your concerns are not being addresses, please ask to speak directly to the Manager or CEO.  

We are here to make sure you are pleased with our services. We do not want to have any unsatisfied customers.  Your Questions and comments are welcomed at anytime.