Our Policies

For Appointments – Call:  484-953-5109 

A Deposit Required to Hold Appointment Date & Time. 

No refunds for Cancellations without 48 hour notice.               If  cancellation is made within the 48 hour time requirement the deposit will hold the re-scheduled date. Only one re-scheduled appointment per deposit.

Cancellation Policy 

 A 48 hour notification is required when canceling an appointment. Those who do not comply, will have to pre-pay 100% for future visits and will not be refunded deposit.

Gift Certificate appointments- If less than 48 hours is given, the value of the certificate will be automatically reduced by $20.00 or 20 minutes . You must return confirmation calls to guarantee your appointment.

Party Cancellations- Because of Administrative cost associated with arranging your Party, No refund is given for Party cancellations

Gift Certificates 

Serene Moments Gift Certificates make the perfect gift because even the person with everything can't have too many Serene Moments.  Certificates are available in half hour increments and are good for one year.

Gift Certificates: are non-refundable or transferable; are only valid for the time specified on certificate. Please schedule your appointment as soon as possible due to potential delays in availability.

If less than 48 hours is given on Gift Certificate appointments, the value of the certificate will be automatically reduced by $20.00 or 20 minutes .

Spa Party Host Gifts 

As the Host you will be responsible to collect the fee upon guest arrival. A minimum of 10 guests must attend, as contracted, before the Host Gift 60 minute Free Body Massage will be honored.

No Children Policy

Unless they are receiving service, we ask that you honor our "no children policy"  This will ensure a relaxed and tranquil atmosphere.

Right to Refuse Service

Should any client show signs of having contraindications for massage, intoxication, or exhibits inappropriate behavior, the Therapist or Consultant reserves the right to Refuse Service and Terminate     the  Session.

In Home Treatments

Client is responsible for preparing a clearing to set up massage table. Client is required to be freshly groomed and in appropriate attire. Sheet draping will provide adequate coverage for client.  Therapist will only expose the body part receiving treatment. The Client is also required to pay the agreed upon surcharge for travel time and set up when the therapist arrives at treatment location.

Tips Are Welcomed

Gratuities/ Tips are not included in our service fees, Please feel free to Thank the Therapist for a Job well done.

Prices and Services

Prices and services are subject to change without notice 

Complaints & Comments

Complaints about services rendered will be addressed immediately.  Please feel free to send a email to : moments@serenemoments.net, or  Call: 484-953-5109.    If you feel your concerns are not being addresses, please ask to speak directly to the Manager or CEO.  We are here to make sure you are pleased with our services. We do not want to have any unsatisfied customers.  Your Questions and comments are welcomed at anytime.